Refund policy

This Return and Refund Policy for Artisan Leather ensures a transparent process for our customers while maintaining the high standards required for handcrafted leather goods.

1. Return Window

We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to request a return or exchange. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. Because leather is a natural and delicate material, the following criteria must be met:

  • Unused Condition: The item must be unworn, unused, and without any marks, scratches, or stretching of the leather.

  • Original Packaging: The item must be returned in its original packaging, including the cotton dust bag provided.

  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.

3. Non-Returnable Items

Several types of goods are exempt from being returned:

  • Personalized/Custom Orders: Items with custom embossing, initials, or bespoke sizing cannot be returned unless there is a manufacturing defect.

  • Final Sale Items: Only regular-priced items may be refunded; items marked as "Sale" or "Clearance" are non-refundable.

4. The Return Process

To initiate a return, please follow these steps:

  1. Request Authorization: Access our self-service returns portal (available via your Shopify account) to receive a Return Merchandise Authorization (RMA) number.

     

  2. Packaging for Transit: Please pack the leather item with the same care it was sent. Use the original silica gel packets and acid-free paper stuffing to maintain the item's shape and prevent moisture damage during the return trip.

  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $100, we recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the leather.

  • Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

  • Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same model, please initiate an exchange request through the portal.

6. International Returns

For international orders, please note that any customs duties, taxes, or brokerage fees paid at the time of delivery are non-refundable by Artisan Leather. These fees are paid to your local government and are not part of the purchase price.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please reach out through our official communication channels.